CTA’s relationship with Altana Federal Union spans 10 projects and nearly 20 years (extending back to a time when Altana was still known as Laurel FCU). Team members at both companies know each other well. It’s as much a friendship as it is a professional partnership.
It should not be a surprise, then, that even in the middle of the newest branch’s construction, when Altana President/CEO Rhonda Diefenderfer asked if planned teller pods could be replaced with interactive teller machines (ITMs), nobody batted an eye.
“I told her, ‘Of course we can!'” CTA project manager and longtime Altana collaborator Shannon Christensen remembered. A high level of trust allows for flexibility, and CTA’s financial design team happened to be prepped and ready for the occasion. They’d previously conducted thorough research on ITM technology and were itching to apply it.
Though implemented late, the upgrade request was no surprise. According to CTA designer Mallory Johnson, “Altana has always been forward-thinking, wanting to progress financial offerings to serve members any way they can, and in the most efficient manner.”